We’re always happy to help.
Thank you for your interest in connecting with IT Edge. Whether you prefer to give us a call, send us an email, or fill in the form below, we’ll get back to you as soon as possible.
For Support, Email support@itedge.com or Call the Helpdesk at 610.431.7500, Option 1
Submit a Non-Tech Support Inquiry
Contact Information
IT Edge, Inc.
1157 Phoenixville Pike
Suite 101
West Chester, PA 19380
Phone: 610-431-7500
Fax: 610-431-7551
info@itedge.com
Connect With Us Today!
As your local IT consultants and computer support specialists, we are committed to your satisfaction. Whether through a call or an email, reach out to our team and we’ll see how we can best serve you.
With our diverse team, we have happily been providing IT consulting services to the West Chester area for over 30 years. We’d love to hear what needs you feel you have to help your business through technology improvements.
Since the beginning, IT Edge has been built on the rationale of client success. We believe in educating the client with their choices and agreeing upon the best decision. A two way trust is quickly built with the client’s best interest always in mind.
That comes down to our team, and our devotion to serve our clients. We know how important response time is and make sure every client is taken care of quickly, competently and properly follow up on any ongoing issues.
Do you have specific questions for our team?
We’d be happy to discuss what it looks like to become a part of our IT Edge community.
Whether for small or medium sized businesses in need of IT support, IT Edge provides quality services to every client.
FAQ Area
Can IT Edge help with all of my IT and Support Needs?
The answer is yes. Our team offers comprehensive services for all your IT needs. We are able to refer to outside partners for areas that we don’t handle ourselves such as phones, copiers and website development. Our experienced technicians will handle the wiring, setup of all hardware, and coordination with your software vendors. We handle Internet setup, email services, and all your security services.
Does IT Edge require we lock into a contract?
No. We understand that not everyone wants to be locked in, especially when they start working with a new vendor. If you are not happy with our services, you can cancel services with us at your discretion. We will professionally provide assistance to your new IT vendor.
Does IT Edge offer different support plans?
Yes. We prefer that clients be on our Managed Plan. This plan provides proactive services and comprehensive coverage for a fixed monthly cost. We understand that not all clients are looking for or can budget the Managed Plan, so we offer an Essentials Plan. This plan has some minimum annual commitments, but is really a pay-as-you-go solution.
How does IT Edge handle billing?
We bill at the first of the month for all recurring services such as email, monitoring and backup. IT Edge bills projects at time of completion that match what you were quoted. We then accumulate support calls throughout the month and send a clear and detailed billing statement.
How do I go about getting IT or computer support when I have an issue?
We prefer that clients email us with the request; this will automatically create a ticket in our support software. This way, we can dispatch the technician that is best suited to assist your situation. We also have multiple techs answering incoming calls.